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How to Read Your Utility Bill

We want to make it as easy as possible for you to read and understand your utility bill each month. If you have questions about how your bill is calculated or what's included on it, the following information should be helpful.

How to View or Print Your Bill

If you have registered your account and signed up for paperless billing the easiest way to view a copy of your most recent, or past, bill is online under My Account.

  1. Log on to My Account
  2. Go to Billing
  3. Click on the bill you would like to see.
  4. There you can print the bill from the browser or your pdf viewer of choice.

Sample Utility Bill

Please see the numbered list to read more about the different components shown on your utility bill.

*Note: your bill may not have all of the services shown in the sample.

Utility Bill image marked with list numbers
  1. This is the mailing address we have associated with this account.
  2. This is information we have on the account for this bill. Here you'll find your customer number and account number. The red window is where you will find Storm Water and Wastewater classification information (if you are signed up for those services). If you are signed up for water service, details about the meter (if installed) appear in this window.
  3. This is the water consumption graph. If you have a metered water service, historical consumption information will be displayed here.
  4. These are your water charge lines (these will not display if you are not signed up for water service).
  5. These are your wastewater charge lines (these will not display if you are not signed up for wastewater service).
  6. These are your storm water charge lines (these will not display if you are not charged storm water fees).
  7. This is your bill summary window. This shows any previous balances, payments, past due amounts, and current charges.
  8. This is the payment stub. If you are paying with a check, you will mail this along with your check and record the amount enclosed in the provided window.

Rate Information

Water Rate Information

  • Customers are billed at a metered rate or a flat rate.
  • Metered customers are billed a service charge based on the size of meter on their property. 
  • Metered customers are also billed a consumption rate per 100 cubic feet or 748 gallons of water used.
  • Flat rate customers are billed based on the number of rooms, baths and toilets in the home.
  • There is a minimum flat rate charge that increases with each additional room over four rooms.
  • Flat rate irrigation customers are billed based on square footage of the irrigated area.
  • For a comprehensive list of rates, please view the Utility Rate Schedule.

Storm Water Rate Information

  • Each account is assigned an ITE Code (Institute of Transportation Engineers). An ITE Code is a category that specifies the buildings land use.
  • Each ITE Code has an ADT value (ADT) Average Daily Trips.
  • Each account is also measured by a unit. Depending on the ITE Code, the type of unit may differ. The most common units are DU (Dwelling Units) or 1,000 SFGFA (Square Footage of Gross Floor Area)
  • The combination of ADT and unit value are used to determine the annual charge for any given property. That charge is broken into twelve installments by the billing system and billed monthly.
  • For more information about the storm water utility or rates, please view the Utility Rate Schedule.

Wastewater/Sewer Rate Information

  • Each account is assigned a bill code. Bill codes correspond to your property's land use.
  • Residential bill codes 101 and 102 are charged a base amount and a volume amount base on your wintertime average consumption (months October-March).
  • Bill codes 200, 300, 400, and 500 are charged a base amount and a volume amount equal to the raw water consumption for any given billing period.
  • Bill code 600 is an industrial rate. The industrial rate is composed of a base amount, a volume amount, and wastewater strength charges.
  • All other bill codes are flat rate bill codes. Flat rate bill codes only charge a base amount. Flat rate bill codes are assigned to accounts with no meter to read to calculate the property's water consumption.
  • For more information about the wastewater utility or rates, please view the Utility Rate Schedule.
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